I was recently working with a new client and noticed something out of sorts – their collection percentage higher than usual. This made me delve deeper. I suspected that their billed charges were so low that they were probably receiving payments from some insurance carriers at or near 100% of what they charged — and…

How long has it been since you walked through the front door at the office? Hmmm, that long? Try this tomorrow – walk through the front door and make notes of what you don’t like, starting from the outside. Is the landscaping in need of attention? Does the door look clean; is it in good…

Many offices struggle with balancing the clinical needs of patients, keeping staff happy and simply getting through the day. Bottom line: you are there for your patients. Period. Sally at the front desk knows to follow your scheduling template and to appoint patients where they fit best. Yet balancing patient needs while focusing on a…